We are Axelent – Michael Sauer, Teamleader Order Management

As Teamleader Order Management at Axelent Germany, Michael Sauer works closely with both customers and colleagues across the organisation. Together with his team, he focuses on creating an efficient order process, identifying issues early and delivering a positive customer experience.

Can you describe your role as Teamleader Order Management and what your main responsibilities are?

As Teamleader Order Management, I am responsible for leading my team and ensuring that customer orders, claims and other requests are handled accurately and efficiently.

A key part of my role is connecting customers with sales, logistics and other internal departments. My focus is on identifying issues early and finding the right solutions, while balancing customer needs with our internal business objectives.

What was your first impression of Axelent, and how has your perspective evolved over time?

My first impression of Axelent was of a professional, dynamic and international company with great potential. Over time, that impression has only been strengthened.

How do you collaborate with other departments to ensure a smooth customer experience?

Close collaboration is essential. We work across departments to coordinate customer requirements, delivery dates and changes. By identifying potential issues early and communicating proactively, we can find solutions before they affect the customer.

When challenges arise, we focus on finding solutions rather than assigning blame. This helps us provide the best possible service.

What do you believe makes a strong and successful Order Management team?

For me, a strong Order Management team is built on clear communication, responsibility and customer focus. We need to understand our customers’ needs, address challenges early and support each other. It is also important that we learn from mistakes and always keep the customer at the centre of what we do.

“A successful team works towards a common goal, supports each other, learns from mistakes and always keeps the customer at the centre of what we do”.

How do Axelent’s values influence the way you work and lead your team?
Axelent’s values strongly influence the way I work and lead my team. For me, that means communicating transparently, being open to feedback and creating an environment where everyone feels comfortable contributing ideas and different perspectives. Our values are the foundation of our daily work.